Website Usage

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Friar Tuck BBQ’s relationship with you in relation to this website.

The term ‘Friar Tuck BBQ’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is:

Unit 4, Berry Court Farm, Little London, Tadley, Hants, RG26 5AT.

Our company VAT registration number is: GB 363 461259

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Friar Tuck BBQ’s prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

  • Using this website indicates that Friar Tuck BBQ terms are accepted regardless of whether registration or orders take place.

  • By accessing/registering/placing an order on this website you agree to be bound by these Terms & Conditions.

  • If you do not agree to these terms, do not use the this website.

  • We reserve the right to alter design, colours and prices shown due to our policy of continual improvement and development of all our products.

1. Introduction

1.1. Most areas of this web site are accessible without registering your details with us, certain parts of this web site are only open to you if you register

1.2. At certain times we may at any time review and modify our terms and conditions. You should regularly check these terms posted, if you do not agree with any relevant changes you should not continue to use this service.

2. Ordering products from this web site

2.1. This web site processes orders via our online Checkout process. As part of our checkout process you will be given the opportunity to check your order to ensure that all the information is correct and to amend and mistakes. Acknowledgement of your order will be sent detailing the products ordered.

2.2. Acceptance of an order, by us, takes place when the order is despatched. Confirmation via e-mail will be sent when the order has been despatched. When despatched the purchase contract will become active, and you will be charged. If we refuse your order, or the order is cancelled then no charge will be made and you will be informed of this.

2.3.Refusal of an order will occur if:

a) Goods are not available

b) If payment is refused via our checkout process, where authorisation for payment cannot be granted

c) If prices or description of products are wrong

d) If our terms and conditions deem you inelegible.

3. Pricing

3.1. All prices include VAT at the current stated rates.

3.2. All goods may be paid for by secure credit card transaction or by telephone.

3.3. Where we charge seperately for carriage the appropriate rates are set out in our pricing structure shown on other parts of this website.

4. Cancelling an order and returns.

  • Cancellation of an order to be made via e-mail, before the products have been sent.

  • Where the goods have already been dispatched to you, by returning the goods to us in accordance to the below clause

4.1. You can return any goods ordered from us for any reason at any time within 14 days reciept for a full refund or exchange. The costs of returning goods to us shall be bore by you.

4.2. On receipt of of the goods we will give you a full refunds of the amount paid or an exchange credit as required less our delivery/collection costs.

4.3. The right to return goods as stated in clause 4.2. will not apply if the product has been used or damaged wilfully through neglegence on the part of the purchaser.

4.4. Orders received on this website are to be shipped asap as part of friartuck bbq’s service. If cancellation occurs after goods have been dispatched we cannot reinburse any of the delivery or collection costs.

The provisions of clause 4.3 does not affect your statutory rights.

5. Methods of payment.

5.1.We accept all major credit cards and debit cards except American Express and Electron.

6.Copyright notice

6.1.This website and its content is copyright of Friar Tuck BBqs © Friar Tuck BBQs 2010. All rights reserved.

6.2. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

6.3 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

6.4. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 6.2. is prohibited. Breaching the terms and condition will result in your permission to use this website and its facilities is automatically terminated and you must destroy any downloaded or printed extracts that may be stored externally.

6.5 Any rights not expressly granted in these terms are reserved.

7. Access to the service.

7.1 We endeavour to ensure that this website is available 24/7, we will not accept liability for any reason the this website may be unavailable for any period.

7.2. In case of system failure, maintenance or repair or reasons beyond our control access to this website may be suspended without notice.

8. Website disclaimer

8.1 The information contained in this website is for general information purposes only. The information is provided by Friar Tuck BBQs and while we endeavour to keep the information up to date and correct, we may make changes to this website and the material included at any time without notice. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The material provided on this website is supplied “as is”

8.2 In no event will we be liable for any loss or damage to you or a third party including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, profits, income, goodwill or contracts arising out of , or in connection with, the use of this website.

8.3 Through this website you are able to link to other websites which are not under the control of BBQs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

8.4 Every effort is made to keep the website up and running smoothly. However, Friar Tuck BBqs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

9. Business privacy policy

This privacy policy sets out how Friar Tuck BBQs uses and protects any information that you give Friar Tuck BBQs when you use this website.

9.1. Friar Tuck BBQs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

9.2. Friar Tuck BBQs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2010

9.3. What we collect

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

9.4. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

9.5. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

9.6. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

9.7 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9.8. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 4, Berry Court Farm, Little London, Tadley, Hants, RG26 5AT

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

9.9. Credit card/debit card security

This is a website with a payment system operated by world renowned Sagepay, and all security measures operated by them. We offer.

Delivery schedule

We endeavour to dispatch all orders within 4-5 business days of receipt, subject to the availability of stock. If dispatch is delayed for any reason, we will keep you informed by e-mail.

Dispatched using Parcel Companies Recorded Deliveries.

On processing your order, we will email the email address you have provided a "Dispatch Notification" which will show, when applicable, online tracking through our carriers web site indicating your expected delivery day and also information on how to receive your order. Deliveries normally take place weekdays, between 8.30am and 6.00pm.

Please note that the delivery company driver will require a signature unless you have provided clear written instructions for where the products are to be left if no one is at home. (This must be a reasonably easy place that a delivery driver can get to, or a neighbour). Where goods are left to your instructions, the delivery will be deemed to have been "accepted", once the delivery company has carried out your instructions.

To keep the price you pay to a minimum, we use one man delivery companies to deliver your orders. Generally they will arrive in an appropriate vehicle equipped with offloading / moving equipment, but on occasion the driver may require some assistance moving an item. Sometimes this can be achieved by removing components from the packaging to reduce some of the weight.

We deliver to U.K. Mainland only!

In the event your goods do not arrive in a satisfactory condition, you may reject the delivery and another one will be re scheduled or in some cases a replacement part can be sent upon us being notified (within 3days of receipt via email). Conditions apply see 4.0 - 4.4.